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We do not issue refunds unless there are extenuating circumstances for which we feel a refund is merited. These may be things like great dissatisfaction with a model’s performance in private chat or the site not working properly for some reason. In cases like these we will issue refunds in the form of site credit or cash on a case by case basis. Things such as other complaints the model has received or other customer comments will be taken into consideration. If any dissatisfaction arises as a result of a user\'s experience with an independent performer who uses the PussyIsee.com software to host video chat rooms a refund will be issued in the form of site credit that can be used with other performers. It is necessary to contact our customer service department by phone for performer related complaints.
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